高铁凌晨通知候补成功，网友早上起床发现车已经开走了，12306回应

9月30日，深圳一网友发文称，自己准备当天回广西老家，因直达车票售罄，便提交了12306候补订单。没想到系统于凌晨悄然兑现成功，而该网友早已入睡，直到早上起床才发现候补兑现的车次已经开走。

该帖文引发网友热议， 不少人表示“同款经历”“候补成功但人还在梦里”。

A woman in Shenzhen missed her train after a 12306 waitlist ticket was confirmed overnight while she was asleep — a story that has resonated with many online.

She said in a post on Wednesday that she planned to return to her hometown in Guangxi Zhuang autonomous region that day but, with direct tickets sold out, submitted a waitlist order. The system confirmed it at 12:38 am. She only discovered it when she woke up, by which time the train had already departed.

该网友在评论区补充了更多细节：她原计划9月30日从深圳北站乘车返回广西，因未抢到票便下了候补单，不料系统在凌晨0:38兑现了当天早上7:46发车的车票。由于夜间未留意手机通知，早晨醒来时列车早已驶离。

She later added that she had planned to take a train from Shenzhen North Station on Wednesday, but turned to the waitlist after failing to secure a ticket. The system confirmed a seat on the 7:46 am service at 12:38 am. Because she did not check her phone overnight, she missed it.

铁路客服人员表示，列车开走后无法退票，但乘客可在当日24:00前办理一次改签。

此外，客服人员表示，12306系统全天候24小时都会进行候补兑现，乘客提交候补订单时，可自行设置“截止兑现时间”，如果没有设置，系统默认截止时间一般为开车前6小时。该网友的订单在0:38兑现，是因为深夜有其他旅客退票或释放席位，此时距离7:46发车尚余约7小时，系统按候补队列顺位自动完成兑现。

Railway customer service said tickets cannot be refunded once the train has left, but passengers can reschedule once before midnight that day.

The 12306 system processes waitlist confirmations around the clock, the staff said. Passengers can set a deadline when submitting a waitlist order; if they don't, the system defaults to six hours before departure. The 12:38 am confirmation occurred because another passenger refunded or released a seat overnight, leaving about seven hours before the 7:46 am departure. The system then automatically fulfilled the waitlist in order.

来源：中国新闻周刊 经视直播

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