10月龄婴儿在展馆内喝奶瓶被赶，上海动物园致歉

Recent reports about an incident at Shanghai Zoo, where parents feeding a 10-month-old baby with a bottle were asked to leave, have sparked widespread public concern.

On Monday evening, the zoo issued a statement apologizing for the incident, pledging to learn from the experience, improve service facilities, strengthen staff training, and enhance service awareness and humanistic care.

An investigation found that on June 14, a visitor surnamed Mao and his family were feeding their baby with a bottle in the exhibition hall of the zoo's Science Education Center. The zoo said the on-site staff showed poor service awareness and handled the situation improperly while attempting to dissuade Mao and his family from feeding the baby in the hall, leading to a verbal altercation. The zoo acknowledged that staff training was inadequate and that its response to Mao's complaint was ineffective, causing distress to him and his family. The zoo expressed deep regret over the incident.